FAQ

How can I track my order?

You can check your orders here.

Standard Royal Mail packages aren't trackable. If you have paid for a tracked service and wish to know its status: Get in Touch and we can provide you with accurate information

Where do I enter my gift voucher?

There is an opportunity on the Checkout page to enter your gift voucher code.

If you have a valid code that doesn’t apply, Get in Touch and we will be happy to check everything for you.

What should I do if my payment won’t go through?

If your payment fails, please double check your details and try again.

If the problem persists, please Get in Touch and we will be happy to help you.

What should I do if my order has not been delivered?

Your delivery method should be on your order email. We will also send you an email to tell you when your parcel has been dispatched.

If you haven’t heard from us, or you believe your item should have arrived by now, please Get in Touch and we will be happy to help.

You can read more about our shipping costs and procedures here.

What shipping options do you offer?

At Gymnastics Express, we pride ourselves on delivery quality, speed and safety.

What's more, all orders over £50 benefit from free UK delivery!

We understand that different customers have different needs, so we offer a wide range of delivery options.

You can see all of our shipping options (both UK mainland and International options) here.

What if I’m out when my delivery arrives?

We recognise that many customers may be out when their parcel arrives.

We try to pack orders carefully in soft poly-envelopes where possible, to allow the delivery to go through your letterbox.

If you are concerned about where your delivery may be left if it won’t fit through your letterbox, tell us where you would like it left during checkout.

Most carriers require a signature upon delivery, so will leave a contact card if no one is available.

You can read more about our shipping costs and procedures here.

If you've any further queries about this, feel free to Contact Us and we will be happy to help.

Is your site secure and is my information private?

Our site is secure and is encrypted with SSL links.

We do not share any of your details with anybody. Ever.

We do not store your credit card details. They are handled independently by our secure payment providers.

Please see our Privacy Policy for more information. If you require any further specific information, feel free to Contact Us.

I paid for Next Day Delivery – Why has my order not arrived yet?

“Next Working Day” is the delivery time after we have your goods ready for dispatch. Please be advised that some items may be out of stock, or need to be made or adapted first.

If your order is placed after 12pm, it may not be possible to pack and ship that same day. In this case, the package will go via your chosen delivery method, the next day.

Note that “Next Day Delivery” refers to the next working day, for orders placed before 12 noon.

If you order on a Friday requiring the item the next day, then you will require “Guaranteed Saturday Delivery” post. You will need to place this order place before 12 noon.

NOTE: Once all orders have been dispatched from us, they are then in the hands of Royal Mail or the carrier. When an order has genuinely gone missing, this is down to Royal Mail or the carrier. In these cases, we are happy to help solve the issue.

You can read more about our shipping costs and procedures here.

If you have any further queries about your order, please Get in Touch and we will be happy to help.

I have ordered the wrong size/product – Can I return my order?

Yes, this isn't a problem. Please just complete the returns form included within your package.

You can find out more about our returns policy here.

If the issue requires a straightforward refund or swap, please send the item(s) back to us. with a note enclosed explaining what you would like us to do.

If the issue is more elaborate, or you would like to discuss the situation with us, please Get in Touch and we will be happy to help.

I forgot to apply the discount code to my order before I confirmed it… Can the discount still be applied?

Yes, just Get in Touch and we will be happy to help sort this out for you.

How do I change my contact details?

You can change your details in your My Account section of the website.

If you’ve placed an order and require immediate information changing (i.e. a change of address): Get in Touch and we will be happy to make the changes.

Where do I enter my promotion code?

There is an opportunity on the Checkout page to enter any promotion codes.

If you have a valid promotion code that doesn’t apply, Get in Touch and we will check everything for you.

If you are unable to find an answer to your question, please Get in Touch and we will be more than happy to help!