FAQ

How can I track my order?

You can check your orders here.

Standard Royal Mail packages aren't trackable. If you have paid for a tracked service and wish to know its status: Get in Touch and we can provide you with accurate information

How do I change my contact details?

You can change your details in your My Account section of the website.

If you’ve placed an order and require immediate information changing (i.e. a change of address): Get in Touch and we will be happy to make the changes.

I forgot to apply the discount code to my order before I confirmed it… Can the discount still be applied?

Yes, just Get in Touch and we will be happy to help sort this out for you.

I have ordered the wrong size/product – Can I return my order?

Yes, this isn't a problem. Please just complete the returns form included within your package.

You can find out more about our returns policy here.

If the issue requires a straightforward refund or swap, please send the item(s) back to us. with a note enclosed explaining what you would like us to do.

If the issue is more elaborate, or you would like to discuss the situation with us, please Get in Touch and we will be happy to help.

I paid for Next Day Delivery – Why has my order not arrived yet?

“Next Working Day” is the delivery time after we have your goods ready for dispatch. Please be advised that some items may be out of stock, or need to be made or adapted first.

If your order is placed after 2pm, it may not be possible to pack and ship that same day. In this case, the package will go via your chosen delivery method, the next day.

Note that “Next Day Delivery” refers to the next working day, for orders placed before 2pm.

If you order on a Friday requiring the item the next day, then you will require “Guaranteed Saturday Delivery” post. You will need to place this order place before 2pm.

NOTE: Once all orders have been dispatched from us, they are then in the hands of Royal Mail or the carrier. When an order has genuinely gone missing, this is down to Royal Mail or the carrier. In these cases we are happy to help solve the issue.

You can read more about our shipping costs and procedures here.

If you have any further queries about your order, please Get in Touch and we will be happy to help.

Is your site secure and is my information private?

Our site is secure and is encrypted with SSL links.

We do not share any of your details with anybody. Ever.

We do not store your credit card details. They are handled independently by our secure payment providers.

Please see our Privacy Policy for more information. If you require any further specific information, feel free to Contact Us.

What if I’m out when my delivery arrives?

We recognise that many customers may be out when their parcel arrives.

We try to pack orders carefully in soft poly-envelopes where possible, to allow the delivery to go through your letterbox.

If you are concerned about where your delivery may be left if it won’t fit through your letterbox, tell us where you would like it left during checkout.

Most carriers require a signature upon delivery, so will leave a contact card if no one is available.

You can read more about our shipping costs and procedures here.

If you've any further queries about this, feel free to Contact Us and we will be happy to help.

What shipping options do you offer?

At Gymnastics Express, we pride ourselves on delivery quality, speed and safety.

What's more, all orders over £49.99 benefit from free tracked UK delivery! If you spend over £49.99 and require a faster service, you only need pay the difference.

We understand that different customers have different needs, so we offer a wide range of delivery options.

You can see all of our shipping options (both UK mainland and International options) here.

What should I do if my order has not been delivered?

Your delivery method should be on your order email. We will also send you an email to tell you when your parcel has been dispatched.

If you haven’t heard from us, or you believe your item should have arrived by now, please Get in Touch and we will be happy to help.

You can read more about our shipping costs and procedures here.

What should I do if my payment won’t go through?

If your payment fails, please double check your details and try again.

If the problem persists, please Get in Touch and we will be happy to help you.

Where do I enter my gift voucher?

There is an opportunity on the Checkout page to enter your gift voucher code.

If you have a valid code that doesn’t apply, Get in Touch and we will be happy to check everything for you.

Where do I enter my promotion code?

There is an opportunity on the Checkout page to enter any promotion codes.

If you have a valid promotion code that doesn’t apply, Get in Touch and we will check everything for you.

What are Partner Points?

Partner Points are a Gymnastics Express rewards initiative, that helps clubs, coaches, parents and gymnasts of all levels.

As standard, every order a customer places will earn them 1% of their spend (minus any postage costs, gift vouchers .etc) back as Partner Points. That's great, but where this gets really exciting is if your club signs up to the program. If your club joins, you then receive 5% of your order back as points... AND the club receive 5% as points too. Points can then be redeemed against future orders.

You can find out more about the Partner Points program here.

What is the Gymnastics Express Wholesaler Program?

As the UK's number one manufacturer and distributor of gymnastics products and accessories, our ranges are in demand. We supply select clubs and stores globally with a discounted rate based on bulk ordering. This enables partners to sell our products on to end users while making a profit.

You can find out more about the Wholesaler program here.

What are your terms and conditions?

We have multiple terms and conditions with regards our operations and interactions with customers. You can read all of our terms and conditions here.

You can also see our Privacy Policy for other useful information. If you require any further specific information, feel free to Contact Us.

Do you offer any help for gymnastics clubs?

Gymnastics Express have worked hand in hand with gymnastics clubs of all sizes and scales since the 1950s, and we are very aware of the challenges you face.

With that in mind, we have a number of systems and programs designed to help.

Firstly, we have a dedicated section of this website called "Coach's Corner" - where we have specialist contact information for clubs. These get straight through to the correct departments who are able to help you. This area also has links to some of the specialist sizing sets we offer, to help make your life easier when measuring gymnasts for products.

Financially, we have two ways in which we're able to help. We have a Partner Points program, where all of your members can save 5% of their order back as points when shopping with us - and you the club also receive 5%. This is 5% of every order, from every member and the points can then be redeemed against consumables, such as chalk, or gym kit/raffle prizes.

We also have a wholesaler program for clubs who buy large amounts of kit to sell on. We are able to sell gymnastics kit at a discount to wholesaler members.

You can click the links above to find out more about either program, but feel free to contact us in the Coach's Corner to ask about more information. Both of these specialist programs are simple, fast and absolutely free.

If you are unable to find an answer to your question, please Get in Touch and we will be more than happy to help!