Gymnastics Express Guarantee
Congratulations, by buying from Gymnastics Express your item(s) are covered by our “12 month guarantee” on all the products we sell.
This guarantee fully covers you against failure or defect from either manufacturing or material faults.
If an item disappoints due to a manufacturing or material fault, within 12 months of purchase, we will refund or replace it.
As you would expect this excludes: typical wear and tear, failure caused by misuse or alteration, improper care of product or if it is not used for its designed purpose.
Don’t worry, we are also happy to swap new purchases if you change your mind or the product is the wrong size/type.
For this the item(s) must remain unmarked, not chalked and have all protection labels intact.
The original product packaging isn’t important, but the product itself must be new and unused.
With over 35 years of experience manufacturing products and supporting our customers, we can advise you on the difference between what has “simply worn out” and what has failed.
Please Get in Touch before returning anything, so that we can look after you properly.
You can phone us weekdays from 9am-5pm on 01668217901 or email us at [email protected]
This guarantee applies only to the original purchaser and does not affect your statutory rights.