How much does shipping cost?
Free standard shipping on orders over £60 applies to UK mainland deliveries only. This includes the Isle of Man for small Royal Mail sized packages.
“Next Working Day” is Mon – Thur, a Post Office decision.
The Post Office will not guarantee “Saturday Next Day” deliveries though usually deliver these (without the guarantee).
Both of the above options require a signature upon delivery. Items that aren’t signed for will be taken away by Royal Mail and held at your local sorting office.
Please note that large Chalk orders are not able to be sent via the “Next Working Day – Tracked & Signed for” Shipping method if the order is placed after 12 noon Mon-Fri.
How much do you charge for international shipping?
Prices for International Shipping are calculated individually at cost, after you place your order.
Free shipping over £60 doesn’t apply to non-UK mainland deliveries (except Isle of Man for small Royal Mail sized packages).
If you then want to cancel your order, just advise us and we will refund and cancel.
For international deliveries, someone will need to be there to sign for the package.
“We will need to work out and get back to you to quote (temporary facility)” shipping cost.
When will it leave/arrive?
Express means what it says. We despatch very quickly indeed (we’re famous for it).
At busy times, or if an item is out of stock, we may not be able to despatch in our usual swift manner. We will notify you of any delays.
We will need your confirmation if you still want and are willing to pay for next day or other special services.
We will try to get your order to the Post Office or a carrier in time for despatch that day, but realistically we usually have all packing & shipping completed by 2:00pm.
Therefore any form of “Next Day Delivery” option needs to be ordered by 12:00 noon that day to be sure of despatch. We will include later orders if it is still possible to ship that day.
Availability is only guaranteed while stocks last. If your order is urgent or for a special occasion, please tell us the “must have by date” and we will do everything possible to meet your requirements.