Just want to say a massive thank you for all your help with my daughters hand guards, received great customer service and really appreciated the discount on postage for my second order as I forgot to add the finger wedgies to my order. Will defo be back thank you
I ordered an Alpha Factor leotard in the sale some time ago for my daughter for Christmas. This is the first leotard I have ordered from gymnastics express so wasn't sure what to expect. It arrived only a few days later and it was beautifully packaged in a large box with tissue paper (matching the colour of the leo) and in a little suit carrier with a coathanger. I was so impressed and my daughter loves her new leo! Thank you GymEx! I'll be back to order the next one!
I just wanted to 'rave' about Gymnastics Express, and their incredible customer service! My daughter got a runners up voucher for their last competition, we ordered one of the alpha factor leotards, she wore it for the first time yesterday and at least 8 diamanté came off! My daughter loves the leotard so much, she wanted to keep it anyway, but I contacted Gymnastics Express yesterday evening, and first thing this morning, they offered a full refund if we sent it back, or 50% refund if we wanted to keep it! We went for the second option 😊! But I have to say, this customer service is fantastic! 🙌🏻👌🏻🌟💕
Fantastic service, received items with speed delivery, well packed and when I had any problems , fantastic customer service and always willing to help on the end of the phone. Would definitely recommend and use again and again.
Amazing service, I emailed recently as I was frustrated at having to file away at my sons guards he have larger than normal fingers. Not only did 'The grip guy' get back Somme with a solution asap he also met myself and my son at his most recent competition to show him how to enlarge the holes properly (with out damaging the leather) but also hand delivered some much needed chalk. What a lovely man and so helpful and encouraging to my son. Will not buy from anywhere else.
I ordered some hand guards for my daughter, the website went down and I missed the delivery slot for the day I needed. I called them up and spoke with the owner, and another lady, they placed the order on a next day guaranteed delivery at no extra charge to me. They arrived promptly the next day! Absolutely fantastic products and customer service, recommend to anyone.